Position title
Customer Service Representative
Description

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Milton Keynes for a Customer Service Representative to join their expanding team on a permanent basis.

Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way.  You will build relationships with Customers and manage the sales order process through to shipment.

This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits!

Job Benefits
  • Competitive salary dependant on experience
  • Permanent role
  • 36.25 hours per week
  • Flexi time system subject to business needs with a start time anywhere from 8am and a finish time anywhere between 4-6pm
  • Discounted shopping
  • Employer Pension contribution – up to a maximum of 12%
  • Cycle to work scheme
  • Life assurance x 4 annual earnings
  • Health insurance
  • Free on-site parking
  • 25 days holiday per year + bank holidays
  • Subsidised canteen facility on site & free tea / coffee
Responsibilities
  • Build Customer care strategy and follow Company guidelines
  • Identify opportunities for improvement in Customer care and participate in projects when relevant
  • Provide support for assigned Customers and other team members to meet order requirements and escalate issues
  • Work with the Customer care team on Customer relationship and delivering a first-class experience
  • Collaboration with Customers, Operations, Sales, and Company service office
  • Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally
  • When applicable determine corrective action with the help of the support office and control tower
  • Prepare debit and credit notes, process quality notifications and Customer returns
  • Manage Customer expectations and build strong relationships
  • Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings
  • Proactively ask for and act upon Customer feedback
  • Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements
  • Follow the new Customer/product processes and contribute to improve new customer experience
  • Identify the right communication method based on the sense of urgency and issue
  • Participate to Customer visits and presentations
Qualifications
  • Previous experience within a similar role is essential
  • 1 or more years’ experience in Customer Services including Customer facing
  • High School or Secondary Education diploma
  • Associate or University Degree is preferred but not essential
  • Excellent communication skills
  • Demonstrated Customer Relationship management
  • Negotiation skills
  • Confident in using Microsoft Excel and office products
  • Organised and strong attention to detail
  • Basic Inventory management would be highly advantageous
  • SAP experience / background is preferred
Contacts

This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more!

 

Employment Type
Permanent
Job Location
Milton Keynes
Working Hours
Flexi time system subject to business needs with a start time anywhere from 8am and a finish time anywhere between 4-6pm
Date posted
July 27, 2022
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Position: Customer Service Representative

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