Position title
Service Desk Analyst

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Ashford, Kent for a Service Desk Analyst to join their expanding team on a long-term temporary basis.

This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits!  If you are technical minded, with energy and a willingness to the extra mile when needed then we want to hear from you!

As a Service Desk Analyst, you will be required to work as part of the IT Service Desk team to provide a high level of support and service to the English language user community, which will often include visitors from international sites, in response to incidents, requests and project work arising on the Company computer applications and platforms.

Job Benefits
  • 40 hours per week
  • 25 days holiday per year + bank holidays after 12 weeks
  • Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware
  • Create detailed service desk calls in AskMe tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution
  • Build and rebuild workstations to Company specifications
  • Asset Management, including the deployment and collection of IT equipment across UK sites and keeping inventory lists updated
  • Provide basic user training for new equipment
  • Assist users with location moves around the business
  • Project work including application and new equipment rollouts, audits
  • Day to day Service Desk activities including managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and AskMe unassigned que
  • Alert management of production system failures
  • Keep up to date with Company IT activities, changes, and outages
  • Attend Company briefs and complete training to develop knowledge and skills
  • Take part in Company events when required
  • All other associated tasks as required by the Company
Person Specification
  • Previous experience of working with a Service Desk tool, preferable AskMe (Service Now)
  • A fundamental working knowledge of IT principles hardware, software and other devices e.g. Smartphones: iOS and Android
  • A good understanding of Windows O/S, particularly Windows 10
  • Experience of Microsoft Office 2016 and other products is a must whilst Google Mail and Drive experience would be preferable
  • Excellent communication skills, both verbal and written
  • Ability to interact with various levels of personnel within the business including senior executives
  • Previous experience in a Customer Service background
  • Proficient problem analysing and solving skills
  • The ability to work as part of a team or alone
  • Capable of working under pressure to meet deadlines
Employment Type
Full-time, Temporary
Job Location
Ashford, Kent
Working Hours
Monday – Friday, 8am-5.30pm however there could be flexibility with the hours
Base Salary
£20 Per hour
Date posted
July 9, 2022
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Position: Service Desk Analyst

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